Privacy & Cookies
Privacy Policy
To avoid misunderstandings and provide you with a 100% safe and secure shopping experience, we hope you are familiar with our Privacy Policy: Protecting Your Privacy
At Chshoe, we are 100% committed to protecting the privacy and security of our customers and website visitors (yes, we mean you). Chshoe team members themselves are customers of Chshoe and other sites across the Internet - so we fully understand and respect the importance of privacy. If you have any questions about how we protect your privacy, please email service@Chshoe.com
You decide how you hear from us and how you hear from us. We protect your privacy and rights by using the European Commission’s standard data protection clauses. For more information on these, please visit https://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087
If you have any questions about how we protect your privacy, please contact us by email: service@Chshoe.com
1. What personal information is collected?
1) Your name and contact information
2) Your date of birth information
3) Your gender information
4) Your payment information
5) Your contact records with us
6) Your purchase history and saved items
7) Information about your mobile phone or laptop
8) Your IP address and location data
9) Information from your account linked to us
10) Your responses to surveys, contests and promotions
2. How do we use your information?
We use this information:
1) Deliver the goods you purchased to you
2) Send you service messages and our new products and services, such as order updates, via SMS, email, SMS or through our App
3) Prevent and detect attacks targeting you or
4) Provide product recommendations
5) Make sure we give you what you want
6) Payment and refund
7) To perform our contract with you
8) Provide customer service and support
9) Improve our website and set default options for you
10) Enable you to log into our website simply
11) In order to make it more convenient for you to use www.Chshoe.com
We also use your information for purposes such as testing our IT systems, research, data analysis, improving our websites and applications and developing new products and services. We also share this information with third parties. We want you to have a pleasant shopping experience, and although it is necessary for us to collect certain personal information, we respect and protect your privacy rights as set forth in this Privacy Policy.
You do not have to provide us with any such personal information, but if you do not do so, you may not be able to purchase from the site and you are unlikely to receive the best overall customer experience from us. But it's your choice - and we respect your choice.
3. About marketing information:
If you agree that we can, we will send you marketing information via email and text messages to keep you informed of our developments and help you view and find our products. You can stop receiving marketing communications from us at any time.
You can do this:
1) Via your account settings
2) Click the "unsubscribe" link in any email
3) Contact our customer service team
Once you do this, we will update your profile to ensure you do not receive further marketing communications. Please note that because Chshoe contains a complex network of many interconnected services, it may take several days for all of our systems to update, so you may receive messages from us while we are processing your request.
Stopping marketing messages will not stop service communications (such as order updates or your expression of interest in Chshoe events).
4. Regarding retaining your information:
We will retain your information for as long as you have an account, or as needed to be able to provide services to you, or (if you have any contact with our customer service team) as long as necessary to provide support-related reporting and trend analysis.
We may also retain some of your information as needed if reasonably necessary or required to satisfy legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, even after you close your account or it is no longer needed for you Provide services.
5. About your rights:
You have a number of rights in relation to your personal information:
1) The right to know how your personal information is used
2) The right to access the personal information we hold about you
3) The right to request correction of inaccurate personal information we hold about you (although you can do most of this through My Account)
4) The right to request that we delete your data, or stop processing or collecting your data, under certain circumstances
5) The right to stop direct marketing messages (you can do this through My Account) and to withdraw consent to other consent-based processing at any time
6) The right to request that we transfer or port your data elements to you or another service provider
7) The right to complain to your data protection supervisory authority – in the UK, the Information Commissioner’s Office
6. About cookies:
We use cookies when you visit our website. There are four main types of cookies - here's how and why we use them.
1) Website functionality cookies – These cookies allow you to navigate the website and use our features such as “Add to Bag” and “Save for Later”.
2) Website analytics cookies – These cookies allow us to measure and analyze how customers use the website in order to improve its functionality and your shopping experience.
3) Customer preference cookies – when you browse or shop on Chshoe, these cookies remember your preferences (such as your language or location) so we can make your shopping experience as seamless and user-friendly as possible Talk about being more personal.
4) Targeting or advertising cookies – These cookies are used to deliver advertising that is relevant to you. They also limit the number of times you see an ad and help us measure the effectiveness of our marketing campaigns.
7. Share your information
We do not and will not sell any of your personal data to any third party, including your name, address, email address or credit card information. We want to earn and maintain your trust, which we believe is absolutely necessary.
However, as described in this statement, we will share your data with the following categories of companies as an important part of providing services to you:
1) Companies within the Chshoe group, since sometimes different parts of our group are responsible for different activities (especially licensed activities)
2) Companies that provide purchasing services to you, such as payment service providers, warehouses, order packers and delivery companies
3) Professional service providers who help us run our business, such as marketing agencies, advertising partners and website hosts
4) Credit reference agencies, law enforcement and fraud prevention agencies so we can help solve fraud problems
5) Companies approved by you, such as social media sites (if you choose to link your account with us), Marketplace sellers from whom you place orders, and Marketplace sellers whose payment services you choose to use
We may provide aggregated but anonymized information and analytics about our customers to third parties, and before doing so, we will ensure that it does not identify you.
8. Saw ads for chshoe.com online
We also participate in online advertising, also to keep you informed of our happenings and to help you view and find our products.
Like many companies, we serve chshoe banners and ads to you when you visit other websites and apps. We do this using various digital marketing networks and ad exchanges and use a range of advertising technologies such as web beacons, pixels, ad tags, cookies and mobile identifiers, as well as certain Services, such as Facebook's Custom Audience service.
The banners and ads you see will be based on information we hold about you, or your previous use of chshoe (for example, your Chshoe search history and content you have read on Chshoe) or your previous clicks chshoe banner or advertisement.
9. Changes in how we protect your privacy
We may change this page from time to time to reflect the way we process your data.
If we make material changes, we will clearly state this on the chshoe website or other chshoe services or through other contact methods such as email so that you can review the changes before continuing to use chshoe.
10.How to contact us
We always want to hear from our customers (especially if you feel we've let you down or could do better).
if you:
Have any questions or feedback about this Notice;
want us to stop using your information;
Want to exercise any of the above rights or make a complaint;
Please feel free to contact our customer service team who will be happy to answer any questions you may have.
You can contact our privacy team at service@chshoe.com or contact us through customer service through the chshoe website.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Cyprus