Shipping & Delivery
We are so sorry that shipping delays have
been inevitable during the epidemic. Due to the suspension of most
international airlines and the long customs clearance process, the delivery
time of your package will be much longer than expected.
Under the influence of the coronavirus, the
airline industry has been hit hard. Most airlines announced that they would
drastically reduce the flights and air cargo capacity. Over 90% of
international flights have been or will be suspended.
Affected by local
quarantine and customs clearance policies, the customs in most countries cannot
process the clearance in time because of the limited manpower. Customs
clearance is inefficient, and goods are stranded at the customs for much longer
time than expected.
In the difficult air
transportation conditions, we are still trying our best to find reliable
airlines for our customers, contact the local customs to shorten clearance
time. Please give us some more time.
* Important Notes
Postal deliveries: If
you haven't received your package, please contact us and we will provide a
delivery deadline and then offer a solution.
All estimated/typical
delivery time are derived from real world data collected from past orders. They
are approximate times for reference only.
Shipping times will
be affected during public holidays; manufacturers and couriers will limit their
operations at these times. This is outside our control. Normal service resumes
immediately after each holiday.
It can take a few
days following order shipment before the tracking number becomes active on the
courier's system.
If the information has not appeared on the courier's website, please try again
later.
Chshoe ships all
packages from our warehouse and distribution center.
Chshoe may have to
verify payment and order details before processing your order.
If you have any
questions, please contact us, we'll deal with it as soon as possible.
Total Delivery Time =
Processing Time + Shipping Time
* What is
item processing time?
After the receiving
of your order, we conduct Quality Control checks and testing in order to ensure
the product's quality prior to shipment. The processing time varies depending
on the specific product with the average processing time approximately 4
business days; However, it can also be affected by the item's stock status. If
your order includes hot items experiencing stock availability issues, the order
can take between 5-10 business days to process.