Privacy policy
To avoid misunderstandings and to provide you a 100% safe
and secure shopping experience, we want you to be familiar with our Privacy
Policy:
Protecting Your
Privacy
At Chshoe, we are 100% committed to
protecting the privacy and security of our customers and site visitors (yep, we
mean you). The Chshoe team members are customers themselves, of both Chshoe and
other internet sites – so we totally appreciate and respect how important
privacy is. If you have any questions about how we Protect Your Privacy, drop
us a line at service@Chshoe.com
You decide what and how you hear from us.
We protect your privacy and your rights through the use of the European
Commission’s standard data protection clauses. More information about these is
available here https://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087
If you have any questions about how we Protect Your
Privacy, contact us at e-mail: service@Chshoe.com
1.What personal
information is collected?
1)Your name and contact details
2)Your date of birth information
3)Your gender information
4)Your payment information
5)Your contact history with us
6)Your purchase history and saved items
7)Information about your phone or laptop
8)Your IP address and location data
9)Information from accounts you link to us
10)Your responses to surveys, competitions and promotions
2.How we use your
information？
We use these information :
1)To deliver your purchases to you
2)To send you service messages and our new
products and services by text, e-mail, SMS or through our app, such as
order updates
3)To prevent and detect fraud against either you or
4)To provide product recommendations
5)To ensure we are giving you what you want
6)To take payment and give refunds
7)To perform our contract with you
8)To provide customer service and support
9)To improve our website and set default options for you
10)To enable you to log into our website simply
11)To make it easier for you to use www.Chshoe.com
We also use your information for purposes including
testing our IT systems, research, data analysis, improving our site and app,
and developing new products and services. We also share this information with
third parties. We want you to have an enjoyable shopping experience and while
it is necessary for us to collect certain personal information, we respect and
protect your right to privacy as set forth in this Privacy Policy.
You don’t have to give us any of this
personal information but if you don’t, you may not be able to buy from the
site, and you are unlikely to receive our optimal overall customer experience.
But that is your choice – and we respect that.
3. About marketing
message:
If you have said we can, we’ll send you
marketing messages by email, text, to keep you aware of what we’re up to and to
help you see and find our products. You can stop receiving marketing messages
from us at any time.
You can do this:
1)Through your account settings
2)By clicking on the ‘unsubscribe’ link in
any email
3)By contacting our Customer Care team
Once you do this, we will update your
profile to ensure that you don’t receive further marketing messages. Please
note that, as Chshoe comprises a complex
web of many inter-connecting services, it might take a few days for all our
systems to be updated, so you might get messages from us while we process your
request.
Stopping marketing messages will not stop
service communications (such as order updates or where you have expressed an
interest in an activity at Chshoe).
4. About keeping
your information:
We’ll hold on to your information for as
long as you have your account, or as long as is needed to be able to provide
the services to you, or (in the case of any contact you may have with our
Customer Care team) for as long as is necessary to provide support-related
reporting and trend analysis only.
If reasonably necessary or required to
meet legal or regulatory requirements, resolve disputes, prevent fraud and
abuse, or enforce our terms and conditions, we may also keep hold of some of
your information as required, even after you have closed your account or it is
no longer needed to provide the services to you.
5. About your
rights:
You have a lot of rights relating to your
personal information:
1)The right to be informed about how your
personal information is being used
2)The right to access the personal
information we hold about you
3)The right to request the correction of
inaccurate personal information we hold about you (although you can probably do
most of this through My Account)
4)The right to request that we delete your
data, or stop processing it or collecting it, in some circumstances
5)The right to stop direct marketing
messages, which you can do through My Account, and to withdraw consent for
other consent-based processing at any time
6)The right to request that we transfer or
port elements of your data either to you or another service provider
7)The right to complain to your data
protection regulator — in the UK, the Information Commissioner’s Office
6. About cookies:
We use cookies when you visit our site.
There are four main types of cookies – here’s how and why we use them.
1) Site functionality cookies – these
cookies allow you to navigate the site and use our features, such as “Add to
Bag” and “Save for Later”.
2) Site analytic cookies – these cookies
allow us to measure and analysis how our customers use the site, to improve
both its functionality and your shopping experience.
3) Customer preference cookies – when you
are browsing or shopping on Chshoe, these cookies will remember your
preferences (like your language or location), so we can make your shopping
experience as seamless as possible, and more personal to you.
4) Targeting or advertising cookies –
these cookies are used to deliver ads relevant to you. They also limit the
number of times that you see an ad and help us measure the effectiveness of our
marketing campaigns.
7. Sharing your
information
We do not, and will not, sell any of your
personal data to any third party – including your name, address, email address
or credit card information. We want to earn and maintain your trust, and we
believe this is absolutely essential in order do that.
However, we share your data with the
following categories of companies as an essential part of being able to provide
our services to you, as set out in this statement:
1) Companies in the Chshoe group, as
sometimes different bits of our group are responsible for different activities
(especially licensed ones)
2) Companies that do things to get your
purchases to you, such as payment service providers, warehouses, order packers,
and delivery companies
3) Professional service providers, such as
marketing agencies, advertising partners and website hosts, who help us run our
business
4) Credit reference agencies, law enforcement
and fraud prevention agencies, so we can help tackle fraud
5)Companies approved by you, such as
social media sites (if you choose to link your accounts to us), Marketplace
sellers where you place an order, and where you choose to use their payment service
We may provide third parties with
aggregated but anonymised information and analytics about our customers and,
before we do so, we will make sure that it does not identify you.
8. Seeing adverts
for Chshoe.com online
We also engage in online advertising, also
to keep you aware of what we’re up to and to help you see and find our
products.
Like many companies, we target Chshoe
banners and ads to you when you are on other websites and apps. We do this
using a variety of digital marketing networks and ad exchanges, and we use a
range of advertising technologies like web beacons, pixels, ad tags, cookies,
and mobile identifiers, as well as specific services offered by some sites and
social networks, such as Facebook’s Custom Audience service.
The banners and ads you see will be based
on information we hold about you, or your previous use of Chshoe (for example,
your Chshoe search history, and the content you read on Chshoe) or on Chshoe
banners or ads you have previously clicked on.
9. Changes to how
we Protect Your Privacy
We may change this page from time to time,
to reflect how we are processing your data.
If we make significant changes, we will
make that clear on the Chshoe website or other Chshoe services, or by some
other means of contact such as email, so that you are able to review the
changes before you continue to use Chshoe.
10.How to contact
us
We always want to hear from our customers
(especially if you feel we’ve let you down or could do better).
If you:
You can contact our privacy team by dropping us a line at service@chshoe.com or else through Customer Care via the Chshoe website.